OUR JOURNEY SO FAR
We are progressing and accelerating our journey to a sustainable future.
OUR TARGETS
Universal Store adopted a set of sustainability targets aligned to the UN Sustainable Development Goals to provide direction and guidance to our teams and partners.
FASHION THAT MAKES A DIFFERENCE
WE ARE PROUD TO WORK WITH MANY OTHER MINDFUL BRANDS WHO SHARE OURVALUES AND WORK TO DELIVER BETTER OUTCOMES FOR PEOPLE AND THE ENVIRONMENT.
Some examples of how we work with our partner brands' on sustainability initiatives:
THRILLS CO X UNIVERSAL STORE
In 2021, Thrills Co. and Universal Store worked together to create an exclusive range of products made from more environmentally friendly hemp and organic cotton. Through this collection, we were able to learn and share the many eco benefits of choosing hemp. We haven’t stopped at just one collection! Both our teams are dedicated to transitioning more products into preferred fibres. We work together on reducing plastic packaging also, with Thrills Co. on board with removing unnecessary packaging on items exclusive to Universal Store.
GOING FURTHER ON ORGANIC COTTON TRANSPARENCY
AS COLOUR
Organic cotton benefits are well known – no GMOs, less water and chemicals, better soil health. This is great, but how do we know organic cotton fibres really end up in our clothes? Together with AS Colour, we’re excited to launch an exclusive range of organic cotton tees certified to the Global Organic Textile Standard (GOTS). AS Colour are also committed to increasing the mix of sustainable fibres in their range, and we are proud to partner with a brand that shares similar goals towards sustainability. Through continued collaboration, we can accelerate positive change through considered fashion. With independent product certification, AS Colour upholds standards from harvesting of the raw materials to manufacturing and delivers certainty that organic fibres are used in the finished garments. We want to be better than good and seek to source fully certified organic products. This gives us guarantee that organic fibres are present in the products we know you will love. All organic cotton from AS Colour is GOTS certified. Universal Store has a target to procure at least 50% of cotton from certified sources by 2025.
OUR COMMITMENTS
OUR SUSTAINABILITY FRAMEWORK IS BUILT AROUND FOUR COMMITMENTS.
TREAD LIGHTLY
REDUCE OUR IMPACT. PRESERVE OUR RESOURCES. RESTORE THE PLANET.
Let’s be honest, fashion has a big impact on the planet. We can change that by choosing fibres that have less impact on the planet, choose natural dyes and design our garments so they can be enjoyed for longer and recycled easier.
FIBERS WE PREFER
Organic fibres such as cotton grow with less water and less harmful chemicals than traditional fibres which contributes to soil health and conserve biodiversity.
Choosing recycled fibres avoids growing and manufacturing virgin fibres which reduces water use, energy use and emissions in comparison with virgin fibres but also diverts waste from landfill.
Linen comes from the fast-growing flax plant that requires minimal use of fertilisers and pesticides. The flax plant also improves soil health due to its high rate of carbon absorption.
Hemp is considered a sustainable fibre due to the plants fast growing ability and limited use of pesticides and fertilisers. Hemp also improves soil health by restoring pH levels and preventing erosion.
Did you know viscose is derived from wood or plant pulp? Viscose is a manmade cellulosic fibre. Viscose production relies on forestry products but also heavy chemical processing. We seek alternative viscose made from FSC or PEFC certified materials that are sourced from sustainably managed forests. We also like Lyocell, TENCEL™ Lyocell or Modal as alternative choices to traditional viscose. Lyocell uses a closed-loop process that recycles the chemicals in production
The Responsible Down Standard (RDS) aims to ensure that down and feathers come from animals that have not been subjected to any unnecessary harm.
The Responsible Wool Standard is a voluntary standard that addresses the welfare of sheep and the land they graze on.
Free from animal-derived materials or by-products including but not limited to - fur, angora and other rabbit hair, cashmere, mohair, wool, leather, feathers and down.
ANIMAL FRIENDLY
Universal Store firmly believes animals must not suffer for fashion. We are committed to investigate the raw materials used in products we stock and take steps to procure responsibly harvested and certified animal products. Animal products are rarely used in our range, when we do we will only stock products that meet the principles of our animal welfare policy.
Our Animal Welfare policy is based on international standards and the widely accepted Five Freedoms for animal welfare. The policy also states our expectations and bans the use of certain materials that are often produced in questionable conditions.
CERTIFICATION & PRODUCT CLAIMS
We seek to obtain certification of organic and recycled products so they are traced and verified at each stage of the supply chain.
Sourcing products responsibly is important to us. We even think it can transform fashion. As a brand and retailer of youth fashion, we have a role to play to inform and encourage others to adopt fibre standards that deliver meaningful change towards better fashion.
We do not have all the answers and there is so much more we need to do, but we are certainly learning quickly and partnering with key brands to accelerate our journey towards a sustainable future.
Where are we heading
Universal Store aims to source at least 50% of our cotton from certified sources by 2025 and 50% of our polyester from certified recycled sources by 2028. We have met our certified cotton target early, and we are still working toward our polyester target.
Why is Certification Important?
Certification demonstrates a strong commitment at each stage of the supply chain to meet high environmental and social standards. It ensures strict standards have been met at each step of the garment production process, from the fibre preparation to the manufacturing of the finished product.
Product certification provides certainty to customers that product labelled as ‘organic’ or ‘recycled’ actually contains fibres of organic or recycled origin.
Doing Things Differently
We believe in challenging current practices, rethinking our processes to create the change we want to see in the world. That’s why we have engaged our key supply partners to lay out our expectations regarding certified products. We have set up simple processes, including documentation requirements so that each transaction gets us closer to achieving our commitment.
Step 1
Suppliers must provide a valid Scope Certificate – either for their brand or for the manufacturing facility assembling the certified finished product.
Step 2
Suppliers must provide a Transaction Certificate for the finished product once the product has shipped.
Step 3
Universal Store checks that certified product claims meet the requirements.
SUSTAINABLE PACKAGING
Universal Store is committed to seek sustainable packaging options and work with our business partners to adopt more responsible packaging practices.
OBJECTIVES
Universal Store has a Sustainable Packaging Policy which aims to help us comply with regulations and obligations on packaging use, minimise the environmental impact of packaging and move towards packaging solutions that support the circular economy.
Our Progress
- Universal Store phased out of single use plastic bags in store, giving customers the option to purchase a reusable certified recycled cotton totes.
- We opted for a 95% recycled plastic mailer for Universal Store online mailers.
- We transitioned our private brand label product swing tags to recycled card.
- We reuse transit boxes packaging in our distribution centre for store fulfilments, and we have infrastructure to optimise waste sorting and recycling, such as cardboard and clear soft plastics.
Our Focus
We focus on optimising our packaging usage, choosing materials that can be reused, recycled or composted and to reduce the consumption of virgin materials. We seek to minimise the use of hazardous substances and seek alternative for inks and prints on bags and satchels. We also prioritise the use of recycled materials and whenever possible provide customers with information on composition, certification, and recycling through clear labelling.
Recycling Tips
Online mailers and clear plastic product bags are unfortunately not recyclable at this stage in Australia. We are seeking alternative solutions, in the meantime, they should be placed in the landfill bin. You can reuse the mailers for returns if necessary.
Product tags can go in the recycling but because they are so small they can be disposed into something larger, like a paper envelope or a flat box – otherwise they fall through the cracks at the recycling station.
Watch this space for updates as we will let you know when the recycling options change in the future!
TRANSPARENCY
IMPROVE WORKING CONDITIONS AND THE LIVES OF WORKERS IN OUR SUPPLY CHAIN.
We seek to build long-lasting relationships with our global suppliers and brands - based on trust, collaboration and transparency. Together we work to align on ethical and social standards to provide workers in supply chain with a safer and more supportive working environment.
Universal Store is committed to responsible practices including the identification and management of social, environmental, and ethical risks and impacts in its supply chain. We expect our suppliers to share this commitment and to assist Universal Store in addressing known issues through a practical and collaborative approach.
Our code sets Universal Store’s minimum expectations regarding human rights, working conditions, business integrity, bribery and corruption, transparency, compliance, environmental protection, and animal welfare. We expect all suppliers to develop oversight of their supply chain demonstrated by auditing and certification systems. Our Supplier Code of Conduct is translated in the local language of the supplier country of operation.
The 11 minimum requirements to be observed by suppliers:
- No Child Labour
- No Forced Labour
- Respect Freedom of Association and Collective Bargaining (where legal)
- Promote Workplace Health & Safety
- Pay Fair Wages
- No Excessive Working Hours
- No Harsh or Inhumane Treatment
- No Discrimination
- No Bribery or Corruption
- Commit to Environmental Protection
- No banned Material, Substances or Practices
Once per year, our factories are audited against strict social accountability standards to ensure adequate health and safety systems are in place, conditions are fair and human rights are respected. Our preferred auditing methodology is the Sedex Member Ethical Trade Audit (SMETA) audit as it provides information on various aspects of factories operations such as health and safety, gender diversity, pay level, hours and overtime, complaints mechanisms etc.
SMETA audits use the ETI Base Code, founded on the conventions of the International Labor Organization, as well as relevant local laws. The SMETA audits are always carried out by an independent accredited verifier.
100% of our Tier 1 private label factories were audited during the year* (*as at 30 June 2024)
We use Sedex, an online platform and industry community, which allows us to monitor risks and issues in our supply chain.
This platform allows us to connect with our suppliers and access their factory information. We can onboard new suppliers on the system which helps getting to know them quicker.
Most importantly, we use the system to track their ethical and social performance in real time and quickly identify how to improve their practices when issues arise.
We monitor the ethical and social performance of our suppliers closely and engage with them regularly on potential improvements. All our private label suppliers have endorsed our Supplier Code of Conduct. The brands we sell also need to agree to our principles or have superior policies to ours.
The effects of the Covid19 pandemic were felt by our partners in our supply chain. Impacts included restrictions on employees movements, reduced workforce capacity, factory shutdowns, raw materials supply chain disruptions, shipping delays but also restrictions for independent third parties to access factories to conduct social audits.
Universal Store has reached out to suppliers to provide support during the restriction periods. In certain situations, we negotiate extended timelines for production, variations in transportation routes or new timelines for completion of the audit
CLIMATE ACTION
REVERSE CLIMATE CHANGE AND TAKE ACTION TO END THE CLIMATE CRISIS.
The challenge of keeping global warming below 1.5 degrees and achieving net zero by 2050 is massive. The production of raw materials and yarn, the manufacturing of fabrics and transportation of garments have significant climate impacts. Even after clothes have left our stores, clothes washing and disposal has negative climate impacts
WHY OFFSETTING?
Universal Store purchases and retires high integrity carbon offsets through TEM, Asia Pacific’s leading carbon offset provider. Each year, we compensate for the emissions generated by the delivery of online orders to our customers. We find this to be the best option until our service providers can provide zero emissions deliveries. Whilst these emissions represent only a small portion of Universal Store’s total emissions footprint, we take steps to reduce other more significant sources of emissions. More details will be provided as we progress on these initiatives.
HOW MANY OFFSETS?
Emissions from the delivery of online orders are calculated by our service provider, using a specified methodology that has been independently reviewed.
Emissions are derived from the number of parcels distributed by our service provider on behalf of Universal Store, combined to the average climate impact of each delivery service, measured in kg of carbon dioxide equivalent (kg CO2e).
WHEN ARE MY EMISSIONS OFFSET?
Universal Store offsets emissions once a year, after we get the total emission number confirmed for the previous 12-months period.
This means that your delivery will be offset at the time we procure and retire corresponding offsets.
DETAILS OF PROJECTS
We have invested in three projects to offset the online orders delivery emissions generated between June 22 and June 23:
Wind Renewable Energy Project, Tamil Nadu, India. This project introduces clean energy to the grid which would otherwise be generated by coal-fired power stations. Electricity availability in the region has improved, reducing the occurrence of blackouts, supporting national energy security and strengthening rural electrification coverage. The project is a boost for local employment.
Native Forest Regeneration, QLD, Australia. This regeneration project is in the Mulga lands bioregion of Southwest Queensland. The project involves the regeneration of native vegetation through changes in land management. This includes ending vegetation clearing, sustainably managing grazing and controlling pest animals such as wild dogs and feral pigs increasing the capacity of the land to store carbon.
April Salumei Rainforest conservation Project, Papua New Guinea. This project is in Papua New Guinea, a country which contains 7% of the world’s biodiversity in less than 1% of the world’s total land area. As a result of the project, 603,712ha of virgin tropical rainforest is being conserved against planned deforestation, protecting vital habitat for many endangered species including the palm cockatoo, the bird of paradise and the southern crowned pigeon. The project channels climate finance to autonomous Indigenous groups, through the conservation of one of the most ecologically distinct forest communities in the world.
We are excited to share our plan to measure our emissions and respond to the climate crisis, which will form a first step towards climate action:
- Our support office and warehouse are partly powered by onsite renewable energy. Solar panels deliver over 24% of our electricity needs.
- Much of the lighting in store is LED energy efficient lighting across our network of stores.
- Our new warehouse has some environmental design features. The purpose-built facility will make use of carbon neutral concrete. The ECOPact concrete by Holcim is a low carbon solution that can be made carbon neutral by offsetting residual carbon emissions. By procuring this product for its new warehouse, Universal Store conserved precious natural resources, reduced the environmental impact of the project, reduced its carbon footprint and demonstrated that a sustainable future is within reach.
AMPLIFY OUR ACTIONS
WORK TOGETHER AS A TEAM WITH OUR COMMUNITY, SUPPLIERS, AND CUSTOMERS TO DELIVER IMPACT.
There’s no doubt that if we want a more welcoming, just and sustainable community we need to work together and with others, to deliver meaningful impact and create a better future for all.
Universal Store is proud to be a member of Seamless, Australia’s first clothing stewardship scheme. This membership marks a significant milestone on our sustainability journey. Seamless allows Universal Store to take responsibility for the lifecycle of our garments, from design through to reuse, reprocessing, and end-of-life. By participating in the scheme, we collaborate with others across the value chain to transform the way Australians choose, enjoy, and recycle clothing. As a scheme member, we contribute to reducing textile waste and moving towards a circular economy.
Check out our top tips to extend the lifespan of your clothes and prevent them from ending up in landfill. Check out our Care Guide
HOW WE ARE TRACKING SO FAR
We partner with Upparel to avoid textile waste going to landfill. In the last year*, we have diverted 4.8 tonnes of clothing materials from landfill with the help of Upparel (*as at 30 June 2024).
HOW YOU CAN HELP
We provide customers with clothing recycling drop off facilities in the following stores:
- Highpoint
- Melbourne Central
- Bayside Frankston
- Southland
You can find them in our Store Locator page!
POLICIES & REPORTS
FOR MORE INFORMATION ON OUR SUSTAINABILITY EFFORTS PLEASE DOWNLOAD OUR SUSTAINABILITY REPORTS:
If you have any questions or comments about our sustainability practices please email sustainability@universalstore.com.au