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Frequently Asked Questions
For more information, please see our Sexual Wellness FAQs.
Can I Return A Sexual Wellness Product?
Due to health and safety issues, we do not accept returns for change of mind on sexual wellness products.
If your product is faulty, you are eligible for a refund. Please reach out to our help team for more details.
Can I Purchase Sexual Wellness Products In Store?
At this stage, our sexual wellness products are only available for purchase online.
Can I Click & Collect Sexual Wellness Products?
Unfortunately we do not offer Click & Collect for sexual wellness products.
We can ship these items to you via standard or express post.
Do you offer discreet packaging?
All Universal Store orders are shipped in a Universal Store satchel to ensure a discreet shopping experience.